FAQ

What condition are the phones in
All devices are original and fully tested. Any cosmetic marks are described clearly in the product listing.

Do you replace any parts
We keep all phones original unless a battery needs replacement for performance reasons.

Are your phones refurbished
No. We do not cosmetically refurbish or replace parts unless required for proper function.

Do the phones come unlocked
Yes. Every device is fully unlocked and works with all Australian carriers.

Do you offer warranty
Yes. All phones come with warranty for hardware faults not caused by damage.

Can I return my order
Yes. Change of mind returns are accepted within the stated return period if the phone is in the same condition.

How long is shipping
Most orders are dispatched next business day. Delivery time depends on your location in Australia.

Do you test the phones
Yes. Every device undergoes full diagnostic testing including battery, camera, buttons, sensors and connectivity.

Are the batteries healthy
All batteries meet marketplace standards. Some devices may come with a new battery if needed.

Will the phone be reset
Yes. Each phone is factory reset and free from previous Apple ID or Google account.

Do you provide tax invoices
Yes. A tax invoice is automatically sent after purchase.